Telesales demands excellent communication and sales abilities and knowledge of customer service. As a telesales professional, you’ll spend most of your time encouraging potential and existing customers to purchase items or services. Understanding the skills and requirements of telesales services might help you decide if it’s the right fit for you. We’ll go over what telesales is, how it varies from telemarketing, and what obligations and abilities you’ll need to succeed in a telesales job.
What exactly is telesales?
Telesales is the process of selling products or services via the phone. As a telesales representative, you call potential and current clients to convince them to purchase your company’s products. Inbound and outbound telesales are the two types of telesales. Outbound representatives call leads to create sales, while inbound agents receive calls from new and existing customers.
Telesales involves patience, persuasion, and perseverance. You also require excellent communication and phone skills, typing experience, and the ability to thrive in an office atmosphere. Telesales aims to increase repeat business by providing excellent customer service. Telesales agents contact customers to push offerings or schedule appointments to assist field sales representatives.
Telesales representative responsibilities
A telesales representative’s responsibilities include anything from lead development to direct sales and customer service. A good telesales representative will close leads and guarantee that customers are happy enough to do business with them again. A telesales representative’s responsibilities include:
- Generation of leads
The job of telesales reps in generating leads for the sales team is critical. They make phone calls to new and current consumers to advise them of their company’s products, services, and special offers. People reacting to direct marketing and advertising initiatives also contact telesales representatives. They follow a script to qualify prospects ready to buy and those who may be persuaded to buy their offerings—the field sales team benefits from this prequalification process.
- Direct marketing
Telesales representatives undertake direct sales functions and raise awareness about products or services. They can leverage data from previous sales to target clients for repeat business by working with telemarketers and the sales team. Telesales agents can also ask qualifying questions to qualified leads to determine their willingness to buy.
- Orders are taken and processed.
To satisfy sales quotas, telesales agents take and process orders. They handle repeat sales, which allows them to cross-sell to current consumers. Agents utilize scripts to offer extra items or services based on past purchase behavior when clients place new orders. This increases sales and profits while also allowing the sales team to focus on selling in the field.
- Customer support
A telesales agent’s responsibilities include providing excellent client service. Agents call consumers after a sale to ensure they are satisfied with the product or service to urge them to buy from them again. They also collect, compile, and update consumer records in a database. Therefore excellent typing and phone skills are required.
Customers are also informed of new offers based on their choices and needs by telesales agents. They must provide accurate information about the company, its products or services, promotions, and other details as part of their customer service responsibilities. As a result, telesales agents must thoroughly understand their company and its offerings.