It may be the first time you are hearing the term virtual receptionist but there is no need to get a jolt. A virtual receptionist is just like the conventional receptionist you come across at the administrative desk or the front office and the difference is in the location. Therefore, a virtual receptionist in Sydney may work for several companies from a remote location and provides a business with the flexibility and opportunity of a trained and qualified service professional whenever you need.
One of the Reasons you need a virtual receptionist is to answer the calls of the clients even when you cannot afford to keep a full-time receptionist. However, there are several other purposes of having a virtual receptionist in your office. The points below explore some of the benefits of getting from a virtual receptionist.
- Superior customer service
When you leverage a virtual receptionist in Sydney, you can access a network of trained and devoted customer service professionals to create a delightful experience for the customers, clients, and prospects. Moreover, it can save you the money required for offering in-house training to the front-desk executive as the virtual receptionists are already equipped with the tools and have the skills needed to execute their tasks. Besides, you can personalize their services for call handling, conveying greetings, and answering the queries of customers. Your customers can obtain the information they need and enjoy the experience of communicating with virtual receptionists.
- Answering calls and managing time
With a virtual receptionist, you need not harbor any concerns about vacations or breaks. Therefore, you will always have people to answer the calls of customers during business hours. Businesses often have trouble finding people to answer their calls during normal business hours with employees going for washroom or lunch breaks. Moreover, finding an appropriate person to fill in the place of your front-desk receptionist when they go for leave comes with several challenges. Instead of spending time and effort on training another person as a receptionist, a virtual receptionist can meet your needs appropriately. The virtual receptionists are always present to answer the calls of customers with round the clock availability.
If you do not have a receptionist at the site, your hire’s virtual receptionist can provide timed services. Although you may not be hooked to the smartphone or desk, the receptionist working remotely can handle your calls and allow you to stay in touch with the news. Therefore, you can prioritize the issues that need to be addressed first.
- Enjoy a consistent experience
Do you know that a virtual receptionist in Sydney may offer services in multiple languages, especially if you handle clients of different countries? Finding an in-house receptionist with the skills and fluency of speaking in different languages is touch and expensive. A virtual receptionist entails a consistent experience, which implies that every customer receives the same attention when they call your office through the website.
- Communicating with real people
A virtual receptionist is not a chatbot but a human being working from a remote location. Therefore, the customers calling have a real-life experience. Automated customer service often proves ineffective and creates a frustrating experience for the customers. The website visitors and callers are eager to communicate with a real person, so one of the Benefits of having a virtual receptionist is to create a human connection without foraying into the expenses of maintaining a full-time employee.
- Maintain a professional image
The quick answering of calls through a virtual receptionist creates a good impression among the customers and boosts your brand. Usually, the person answers the calls on the behalf of your company and takes the message from the caller. Apart from this, they also relay important calls to the concerned persons of the company. However, you need to hire an accredited receptionist to lend a professional touch to your business and make the clients satisfied.
- Handling international clients and resolving the queries
A virtual receptionist with the required skills can serve your clients in the global market and helps in expanding the business. If you are not too keen to lose significant business deals due to language problems, hiring a virtual receptionist is the best solution. The virtual receptionists are well-versed with the business processes, so it allows them to resolve customer queries quickly.
- Customer service becomes cheap
Instead of hiring a full-time and permanent receptionist to handle the queries of customers, a virtual receptionist can meet your requirements at a fraction of a cost. So, you can get rid of the long and tedious hiring processes and use virtual customer service.
They have the potential to handle a huge volume of calls that come at one time and ensure that each customer gets equal attention and the time they need to get their queries resolved. Apart from this, you need not consider sick days and vacation when calculating the payroll, so it’s a cost-effective opportunity for businesses of different sizes. Moreover, you can save the office space required for hiring a full-time receptionist.
- Training and qualification
The receptionists are specially trained in the industry customs and know-how to manage the calls and requests daily and direct the important calls to the concerned person.
- Scheduling appointments and managing customer tickets
The virtual receptionist you hire maintains a note of customer inquiries, along with feedback and grievances. They have adequate training to manage the customer tickets and keep them happy. Besides answering the incoming calls, the receptionist also schedules appointments for clients and maintains a calendar. While you focus on important calls, the receptionist keeps a track of the daily meetings.
- Maintain the organization of records
One of the greatest skills of a virtual receptionist is organizing the tasks and records and clears the voicemails. Small businesses may not have the budget needed to hire a full-time receptionist, so hiring a virtual person for handling the front desk tasks is a good option.
You and the employees of our business have several different business matters to handle. Spending time addressing customer queries and answering phone calls can translate to substantial loss. Therefore, the best option is to recoup the valuable tie through the skills of a virtual receptionist.